Call Centre Officer

Job No: ATR316350
Location: Altona North

PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage.

Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport services to both individuals and OEM customers.

The Position:

We are currently seeking an enthusiastic individual to take on the position as a Casual Customer Service/Call Centre Officer. This role will be based at our National Head Office in Altona North.

This role is the first point of contact for both internal and external customers, and you will liaise between staff, customers, dealers, and subcontractors to ensure that our customers receive timely and cost-effective service.

What you will do:

  • Take inbound calls from our internal and external customers and answer inquiries efficiently
  • Develop and maintain excellent customer service relationships
  • Ensure prompt and effective follow up and response to customers enquiries
  • Resolve problems by clarifying issues, research for alternative solutions, and escalate unresolved problems
  • Enter orders and daily releases into the System
  • Maintain call centre database by entering information
  • Keep systems operational by following established procedures; reporting malfunctions

What you will bring:

  • Previous Customer Service experience (Call Centre, Transport and Logistics, Dealership will be highly regarded)
  • Excellent verbal and written communication skills
  • Experience working in a fast-paced environment
  • Data entry skills
  • Strong interpersonal skills
  • Strong problem solver

Nice to have:

  • Experience using transport related systems will be highly regarded but not necessary - full training will be provided

What we are offering:

  • Work-life balance, benefit from flexible working arrangements
  • Competitive remuneration
  • Be a part of supportive and friendly team
  • Our X-Factor reward and recognition program, with financial incentives and overseas trips on offer
  • Training and development through leadership and mentoring programs, lunch and learn sessions, Cadetships and Apprenticeships programs
  • Exclusive benefits and discounts from our partners, employee referral program, service recognition
  • Wellness: Employee Assistance Program, wellbeing day

If you would like to be part of a friendly team where you are appreciated for your contributions and share our values, we would love to hear from you!

PrixCar is an employer of equal opportunity and encourages and values diversity and inclusion. 

Prixcar values of Play, Passion and Care underpin everything we do.  We PLAY as a team, provide service excellence with PASSION and we CARE for our people and customers. Join us and be part of our industry changing journey!

Please note all potential PrixCar team members are subject to medical and background checks.

 
Apply Now

Privacy Acknowledgment

Prixcar Services Pty Ltd is collecting personal information from you as part of the recruitment and selection process. Prixcar Services Pty Ltd recognises the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us.

Prixcar Services’ recruitment applications are hosted by external service providers who also recognise the importance of privacy. By proceeding with your application, you acknowledge that your personal information will be hosted by these external service providers until such time as you elect not to have your information stored on these externally hosted sites.


Personal Details * Required field

  1. Digits only or add + for international numbers

  1. (Please click on your profile and copy the URL from your profile page.)

Questions

About Prixcar Services

PrixCar Services Pty Ltd, an Australian company with AS/NZS 14001:2004 accreditation, is committed to providing quality services to meet our clients' specific needs. These services include processing, storage, rectification, vehicle commissioning & decommissioning and project management for Australia's automotive manufacturers, importers, distributors and various government and private organisations.

Our shareholders allow us access to a global network of companies that specialise in logistic systems, which are not normally affordable or available to the Australian market.