Prixcar is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage.

Over the 30 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport services to both individuals and OEM customers.

We are currently seeking a seasoned Motor Vehicle Claims and Insurance professional to manage all insurance claims and work closely with appointed insurer. This role will also manage a small team responsible for managing inbound transit damage claims process. 

Key Responsibilities:

• Lead and manage a team of 5 Claims Officers, ensuring they are well-trained and equipped to handle tasks efficiently
• Serve as the primary point of contact between PrixCar and external insurance providers
• Complete understanding of all current policies, aggregate amounts, and processes
• Review all Motor Vehicle accidents raised in Rapid and raise claim with insurer when necessary
• Ensure that all transit damage claims are processed accurately, efficiently, and in within 5 business days
• Work closely with state branches and driver managers to investigate accidents, collate insurer required documentation
• Maintain high standards of record keeping and file notes
• Assist claims officers with processing of inbound transit damage claims – documenting, investigating, and supplying customer with resolution
• Manage Claims inbox by categorising inbound claims and queries
• Assist Claims Officers with customer responses when necessary and guidance is required
• Continually reviewing processes to identify inefficiencies and develop process improvements

About you:

• Ideally have minimum of 3 years experience in similar role  
• Proven expertise in logistics and motor liability insurance
• Exceptional time management and investigation skills
• Customer focused mindset that builds strong relationships with internal and external stakeholders
• Proven success in leading and developing high-performing teams
• Strong organisation skills
• Highly developed communication and interpersonal skills, with a clear, team focused approach
• Superior attention to detail and disciplined time management skills are essential
• High proficiency in Microsoft Office applications
• Flexible - ability to multi-task and adapt to changing work requirements

If you are interested in this exciting opportunity, please send a covering letter addressing the selection criteria and a copy of your resume.

Prixcar is an employer of equal opportunity and encourages and values diversity and inclusion. If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your cover letter and resume.

Prixcar values of Play, Passion, and Care underpin everything we do. We PLAY as a team, provide service excellence with PASSION and we CARE for our people and customers. Join us and be part of our industry-changing journey!

Please note that all potential Prixcar team members are subject to medical and background checks.

#PS